INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How do I choose the right embroidery hoop size? What size do I need?

Small hoops hold fabric tighter, producing clearer designs with fewer material waste. Large hoops are great for big projects like jackets and quilts.
Recommendation: Choose a machine that supports multiple hoop sizes so you can easily switch between different project dimensions.

2. What speed is sufficient for a single-head embroidery machine?

Our brand's embroidery machines have a maximum speed of 1200 RPM (Revolutions Per Minute), which provides an excellent balance between efficiency and stability for standard custom jobs.

3. How do I transfer my design to the machine? What formats are supported?

Transfer methods: Supports both USB flash drive and WiFi transfer.
File formats: DST, DSB, and BMP.
Design source: To convert photos or drawings into embroidery files, you will need to use digitizing software.

4. Why does the fabric wrinkle during embroidery? How can I fix it?

Wrinkling is a common issue, especially when embroidering stretchy materials like T-shirts. It is usually caused by using the wrong stabilizer (or no stabilizer) and loose hooping.
Stretchy fabric: Must use cut-away stabilizer.
Durable fabric (like tote bags): Can use tear-away stabilizer.
Terry cloth/towels: Requires water-soluble stabilizer.
Tip: Stretch the fabric tightly, but do not overstretch. It should feel taut and firm.

5. Why do I keep getting skipped stitches and thread breaks?

Dull or bent needles (burrs on the eye can cut thread) are the most common cause. Mismatched needle sizes or poor-quality thread also cause breakage. Dust and lint accumulation can cause skipped stitches.
Advice: Change needles more frequently than you think, clean the machine regularly (especially the needle and bobbin area), and always use high-quality embroidery thread.

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